FAQ
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Thank You Rewards

Why should I join?

How do I join Longo's Thank You Rewards Program?

How can I earn points faster?

Why should I join?

Longo’s Thank You Rewards is free to participate in and it’s easy! The more you shop, the more you earn. It’s that simple. With every $25 spent on groceries each week, you will earn 50 points. Swipe your card with every purchase and watch the points add up!

How do I join Longo's Thank You Rewards Program?

Simply pick-up a Thank You Rewards card at any Longo's location, register online at www.longos.com and start swiping to earn. It’s that easy! Longo’s Thank You Rewards cards are available at all participating Longo’s locations.

How can I earn points faster?

You can earn points faster by taking advantage of weekly flyer and in-store Bonus Points offers. As a Thank You Rewards member be sure to watch your email for exclusive email offers.

How can I redeem my points?

Who can I contact if I need any help with the sign-up process on the Web site, or if I have questions about the program?

What if I forget my card?

How can I redeem my points?

You are able to redeem your points in store for cash off your purchase or for Longo's gift cards. Stay tuned as we will be exploring other reward options in the near future.

Who can I contact if I need any help with the sign-up process on the Web site, or if I have questions about the program?

If you have any questions or require assistance, please speak to a representative at our Personal Touch Service Counter at any Longo's location or call 1-877-566-4671.

What if I forget my card?

To add points to your account from a past transaction, please refer to the "Missing Points" of the Thank You Rewards menu and complete the form.

Loft Cooking School

Do I get to sample the food at a cooking class?

Do I get the recipes prepared during the class?

How are hands-on classes different from demonstration classes?

Do I get to sample the food at a cooking class?

All classes include a sampling of the dishes prepared in class to be enjoyed in The Loft.

Do I get the recipes prepared during the class?

All classes include a copy of the recipes for you to take home.

How are hands-on classes different from demonstration classes?

Interactive classes allow you to participate in the preparation of some aspects of one or more dishes with the chef and other participants, or as indicated in the class description. In contrast, during a demonstration class, participants will watch and learn from the featured chef as they prepare dishes for participants to enjoy.

What is your refund policy?

What is your cancellation policy?

What if I or my child has a food allergy?

What is your refund policy?

Refunds are available up to 48 hours before the class begins. Refunds will not be given for a missed class.

What is your cancellation policy?

We reserve the right to cancel or postpone a class due to insufficient enrolment or other circumstances.

What if I or my child has a food allergy?

The Loft is not an allergy or nut free space. We are unable to guarantee that food and equipment have not come into contact with any allergens.

Customer Care

Where is Longo’s located, and what are your hours of operation?

I shop at Longo's however I don't receive a flyer?

Where can I view the online version of Experience Magazine.

Where is Longo’s located, and what are your hours of operation?

Click here to find a store close to you, learn about hour of operation and see what’s in-store

I shop at Longo's however I don't receive a flyer?

Our latest flyer is always available on our website (click here to view) as well as on Save.ca, Flipp, Reebee and SmartCanucks. Printed copies of our flyers are also available in all Longo stores.

Where can I view the online version of Experience Magazine.

You can browse Longo's Experience Magazine by clicking here.

What is your refund policy?

Do you offer home delivery service?

Do you offer catering services?

What is your refund policy?

We believe Family Standards are the highest standards. If you're not completely satisfied with your purchase, we will gladly refund your item with an original receipt. Without a receipt, we can exchange your item for another product. Some exceptions apply. See in-store for details.

Do you offer home delivery service?

Yes, we do! Click here to shop online at Grocery Gateway by Longo's.

Do you offer catering services?

Yes, we do! Click here to browse our Catering Guide.

Longo's Family Charitable Foundation

Can I submit both a Store Community Giving form and Corporate Sponsorship form for my donation request?

Can I mail a donation request letter to your Support Centre or deliver information to a store?

Do you sponsor local sports teams?

Can I submit both a Store Community Giving form and Corporate Sponsorship form for my donation request?

Requests must only be submitted once using the appropriate form.

Can I mail a donation request letter to your Support Centre or deliver information to a store?

All donation/sponsorship requests must be submitted online for review.

Do you sponsor local sports teams?

We only sponsor sports teams that our Team Members are involved in.

Can I reserve space in a Longo's store to collect donations or hand out information for a charity/not-for-profit organization?

Can you support my school's nutrition program?

What types of requests does Longo's not consider?

Can I reserve space in a Longo's store to collect donations or hand out information for a charity/not-for-profit organization?

We do not allow any solicitation in our stores and cannot accommodate these headlines of requests.

Can you support my school's nutrition program?

Longo's is a proud supporter of student nutrition programs through our participation in Toonies for Tummies and is unable to support any requests for individual school breakfast/snack programs.

What types of requests does Longo's not consider?

Unfortunately, we will not accept donation/sponsorship requests for the following areas:
  1. Sports teams in which our Team Members do not participate in
  2. Solicitation at our stores or tagging on our property by any organization, for any purpose
  3. Individuals or crowd-funding (ex. Go Fund Me)
  4. Third parties
  5. Non-charitable organizations or events
  6. Political campaigns/candidates
  7. Advocacy groups of a particular religious, social, political or economic point of view

How long will it take before I hear back from Longo's about my request?

How long will it take before I hear back from Longo's about my request?

All donation and sponsorship requests – both store level and corporate level – must be submitted at least 6 weeks in advance of when the request is required. You will receive an email response within 5 – 10 business days when a decision has been made.