Frequently Asked Questions

You can add or change your form of payment during the checkout process or in your account. Once you've reached the Payment & Billing step of checkout, select “Add a Credit or Debit Card” to add a new credit or debit card to use for payment. This card information will be available to you during your next checkout as well. 

To add a form of payment to your account, select “My Account”, then “Edit Account” at the top of the website. Once in your account, select “Payment Methods”, then “Add New Card” to save a credit or debit card to use as payment for future orders to your account. 

Longo's Gift Cards are saved to your account as a form of payment after you have used your gift card to pay for an order and there is a balance left remaining on the card. This gift card and remaining balance will be available to you to use during your next checkout.

To set your My Longo’s location, select the location in the top navigation of the website. You can click on the down arrow next to the store name and opt to "Change Store."

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Or you can select “Find a Store” in the footer of the website. Once on the Find a Store page, locate the Longo’s location you’d like to set as your My Longo’s (a.k.a., your primary store location), then select “Select as My Longo’s”.

If you have have a longos.com account:

1. Sign-in to longos.com.
2. Select Subscribe to Email located in the footer of the website.
3. Once on the Subscribe to Email page, input the requested information.
4. Select Subscribe to subscribe to Longo’s emails.

If you don’t have a longos.com account:

Scroll to the bottom of Longos.com and click on "Subscribe to Email." Fill out the form to subscribe.

To change your email preferences, sign-in to longos.com and select “My Account”, then “Edit Account” at the top of the website. Once in your account, select “Email Preferences” from the My Account menu, then simply check or uncheck the available options according to the type of email you’d like to receive. When you’re done making changes to your email preferences, select “Save Changes”.

You can also unsubscribe from Longo’s promotional emails directly from an email we’ve sent you. Just scroll to the bottom of the email you received and select “unsubscribe”.

Please note, you can change your Longo’s promotional email preferences at any time, however, you are unable to unsubscribe from Longo’s transactional emails. Transactional emails are communications we send to you following a transaction or action related to your Longos.com account.

Select the “Forgot Your Password?” link in the Sign In window. Follow the prompts to reset your password.

Yes. You can print your order when you place it or any time after. To print an order that’s been placed, sign-in to Longos.com and select “My Account” located at the top of the website. Once in your account, select “My Orders” to review a list of your current and previous online orders. Select an order to view its’ details and print it.

Please note we are currently working to improve the user experience of our printable invoices and apologize for any difficulty you may have reviewing your printable invoice. If you have feedback you would like to share regarding our printable invoices, kindly send us an email at guestcare@longos.com. Your feedback is important and critical in helping us improve how we serve you!