Frequently Asked Questions

This sounds a bit frustrating. We recently updated our website to serve you better and as a result, we need you to change your password. Here’s how you can do this:

1. Select My Account, then Sign In at the top of the website.
2. Select Forgot Your Password?.
3. Enter the email address associated with your Longos.com account, then select Submit.
4. Check your inbox, a password reset email will arrive shortly.
5. Open the “Password Reset” email and select Set New Password. You will be directed to reset your password.
6. Enter your current password, followed by your new password. Please ensure that your new password has 8 characters and includes 1 uppercase letter, 1 lowercase letter, 1 number, and 1 special character (!@#$).
7. Confirm your password by selecting Update Now.
8. Sign in to your account using your new password.

We’re sorry you’re experiencing this issue. Unfortunately, due to security reasons, we are unable to reset your password on your behalf. If you need assistance walking through how to reset your password, we would be happy to lend a helping hand. Please call our Guest Care team at 1-800-956-6467 or, follow the next steps to change your password:

1. Select My Account, then Sign In at the top of the website.
2. Select Forgot Your Password?.
3. Enter the email address associated with your Grocery Gateway or Longo’s account, then select Submit.
4. Check your inbox, a password reset email will arrive shortly.
5. Open the “Password Reset” email and select Set New Password. You will be directed to reset your password.
6. Enter your current password, followed by your new password. Please ensure that your new password has 8 characters and includes 1 uppercase letter, 1 lowercase letter, 1 number, and 1 special character (!@#$).
7. Confirm your password by selecting Update Now.
8. Sign in to your account using your new password.

If you’re not receiving the email containing your verification code when trying to sign in, please follow these steps:

1. Verify Your Email Address: Ensure the email address associated with your longos.com account is correct.
    
2. Check Your Spam/Junk Folder: Sometimes, the verification email may be mistakenly sent to your spam or junk folder.
    
3. Add Our Email Address to Your Contacts: Add guestcare@longos.com to your address book to help ensure our emails go to your inbox instead of your spam or junk folders.
    
4. Resend the Verification Code: Select “Resend Code” on the Two-Step Verification page to request a new verification code.
    
5. Check Your Email Filters: Ensure that any email filters you have set up are not blocking emails from longos.com.
    
6. Contact Guest Care: If you’re still not receiving the Two-Step Verification email, contact our Guest Care team at guestcare@longos.com or 1-800-956-6467—we’re here to help. Please be prepared to provide your account details so we can help resolve the issue as quickly as possible.

If you’re unable to sign in to your longos.com account and find yourself stuck in a verification loop, please follow these steps:

1. Request a New Verification Code: If you’re stuck at the verification step, try requesting a new verification code. Make sure to check your junk or spam folder for the email containing the code.
    
2. Enter The Last Verification Code Received: If you requested the verification code be resent multiple times, make sure to use the code from the most recent email you received. Please note that when you select “Resend Code,” any previously sent codes will expire.
    
3. Clear Your Browser Cache and Cookies: Cached data can cause issues with the sign-in process. Clear your browser’s cache and cookies, then try signing in again.
    
4. Use a Different Browser or Device: Try signing in using a different web browser or device.
    
5. Disable Browser Extensions: Certain browser extensions or add-ons can interfere with the sign-in process. Temporarily disable any extensions you have installed and try signing in again.
    
6. Check Your Internet Connection: Make sure you have a stable internet connection. A weak or intermittent connection can cause issues during the verification process.
    
7. Contact Guest Care: If you’ve tried the above steps and still can’t sign in, please contact our Guest Care team at guestcare@longos.com or call 1-800-956-6467 for assistance. We're here to help.

If you didn't receive the Two-Step Verification email after creating an account, please follow these steps:

1. Verify Your Email Address: Ensure the email address associated with your longos.com account is correct.
    
2. Check Your Spam/Junk Folder: Sometimes, the verification email may be mistakenly sent to your spam or junk folder.
    
3. Add Our Email Address to Your Contacts: Add guestcare@longos.com to your address book to help ensure our emails go to your inbox instead of your spam or junk folders.
     
4. Check Your Email Filters: Ensure that any email filters you have set up are not blocking emails from longos.com.
    
5. Contact Guest Care: If you’re still not receiving the Two-Step Verification email, contact our Guest Care team at guestcare@longos.com or 1-800-956-6467 - we’re here to help. Please be prepared to provide your account details so we can help resolve the issue as quickly as possible.

For your security, our app is designed to sign out users if they have not interacted with the Longo's app for 30 days or more.

The privacy of your information is of the utmost importance to us. Please review our Privacy Policy.

We love to hear from our Guests! Let us know what you think about our website or services by sending an email to us at guestcare@longos.com.

Feedback from Guests is one of the most powerful tools we have to improve our service. All Guest feedback is reviewed by our Guest Care and User Experience team on a weekly basis to ensure resolutions are brought to immediate concerns and to note Guest suggestions for future improvements to our website and service.