FAQ
We share new offers and specials in our weekly emails so be sure to subscribe to Longo’s emails, so you don’t miss out!
Not sure how to subscribe to emails?
- Sign-in to Longo’s delivered by Grocery Gateway.
- Select My Account, then Edit Account at the top of the website.
- Once in your account, select Email Preferences.
- Check the boxes according to the types of email you’d like to receive.
- Select “Save Changes” to save your email preferences.
Offers marked "Just for You" are your personalized, exclusive offers. Exclusive offers are based on your unique shopping behaviour. This means we create these offers for you based on what you've purchased in the past - they aren't available to just anyone - talk about VIP, Mamma Mia!
Yes, you can redeem multiple offers on an order. Feel free to “stack” your offers and watch the rewards and savings pile up!
Yes, offers marked "Unlimited" redemptions available can be redeemed more than one time. You will find this information located in the Offer Details section of the offer.
If you notice you did not receive a discount you should have after redeeming an offer, please get in touch with our Guest Care team or visit the Guest Services Counter at your local Longo's. We’d be happy to assist you.
If you notice you did not receive the Thank You Rewards points you should have after redeeming an offer, please get in touch with our Guest Care team or visit the Guest Services Counter at your local Longo's. We’d be happy to assist you.
Like most rewards programs, exclusive offers are based on your unique shopping behaviour. This means we create these offers just for you based on what you've purchased in the past. The more you shop, the more exclusive offers you'll receive! Because of this, exclusive offers may only be redeemed by the intended recipient. Be sure to check back often to discover new offers, and subscribe to Longo's emails, where we share new offers every week!