Returns
If you are not completely satisfied with your purchase, simply return the item with your receipt to our Guest Services Counter and we will gladly offer a refund or exchange within 14 days of purchase.
Return with receipt:
We offer a return or exchange on products accompanied by a receipt and your Longo's Thank You Rewards card, if applicable.
Return without receipt:
We offer an exchange of equal or lesser value.
Baby food, formula, gift cards and lotto:
Are deemed final sale and non-refundable.
Some exceptions may apply.
Loft Cooking Class Cancellations & Refunds
Online cooking class purchases:
Cancellations are available up to 48 hours before the class is scheduled, and a refund will be provided. If you need to cancel your registration for an online cooking camp or class purchase, you can click on "My Orders" at the top of the website and find your Loft Class order. Simply click "Cancel" at the top of the order.
Class cancellations by Longo's:
If Longo’s cancels a class, you will be notified by email and your payment method will be refunded.