Frequently Asked Questions
The Loft Cooking School
All in-store classes include a sampling of the dishes prepared in class to be enjoyed in The Loft.
Interactive, hands-on classes allow you to participate in preparing some aspects of one or more dishes with the chef and other participants, or as indicated in the class description. In contrast, during a demonstration class, participants will watch and learn from the featured chef as they prepare dishes for participants to enjoy.
Yes, all in-store classes include a hard copy of the recipes for you to take home. If you booked a Virtual Class, the recipes will be emailed to you one day before the Virtual Class takes place.
If you need to make changes to your class registration and it’s more than 48 hours before the class starts, please contact our Guest Care Team. They will cancel your original booking and issue a refund.
Once your original class is cancelled, you can visit our Loft classes online to register and pay for the new class—subject to availability.
At this time, we are unable to transfer your payment from one class to another. You must first cancel and receive a refund, then register and pay separately for the new class.
Please note, refunds are available up to 48 hours before the class begins and will not be given for a missed class.
The Loft Cooking School reserves the right to cancel or postpone a class due to insufficient enrolment or other circumstances and is committed to communicating class changes to our Guests in a timely manner.
If The Loft Cooking School cancels a class that you registered and paid for online, you’ll be automatically refunded. If The Loft Cooking School cancels a class that you registered and paid for in-store, please visit us in-store at the location you purchased the class for a refund.
We understand that plans can change. If you need to cancel your registration and online cooking camp or class purchase, you can click on "My Orders" at the top of the website and find your Loft Class order. Simply click "cancel" at the top of the order.
It’s important to note that we can offer refunds for cancellations made up to 48 hours before the class is scheduled. However, missed classes are not eligible for refunds.
Refunds are available up to 48 hours before the class begins. Refunds will not be given for a missed class.
To cancel your registration and online Loft Class purchase, kindly get in touch with our Guest Care team 48 hours before the class is scheduled to take place for a refund. To cancel a Loft Class that you registered and paid for in-store, please visit us in-store at the location you purchased the class for a refund.
The Loft Cooking School takes pride in offering virtual kids birthday parties and private events for all occasions. To book a private virtual cooking class, email us at virtualclasses@longos.com. One of our experts would be happy to help you plan your next event. We look forward to cooking with you!
The Loft is not an allergy or nut free space. We are unable to guarantee that food and equipment have not come into contact with allergens.
There's a lot to know about The Loft Cooking School. Here are the details:
Loft Cooking Classes Terms & Conditions
Kid's Classes and Camps
Absolutely! Children at our cooking camp get to enjoy the delicious dishes they create for lunch. It’s important to prioritize food safety, so any hot or cold items are meant to be enjoyed on-site. However, kids are welcome to bring home their baked goods and treats that don’t require specific temperature control. This way, they can proudly share their culinary creations with family and friends!
Click to expand this section While we take care to exclude nuts from our children’s classes, it's important to note that The Loft Cooking School is not completely allergy or nut-free. If your child has any food allergies, sensitivities or dietary restrictions, we ask that you get in touch with our Loft Coordinator before the class. We're committed to making every effort to accommodate your child’s needs, but we want to be transparent that we can't guarantee absolute avoidance of allergen contact. Your child’s well-being is our priority, and we appreciate your proactive communication to ensure a safe and enjoyable experience at Longo’s cooking camp.
Our kids cooking camps are ideal for children in grades 1 through 6. Children must be a minimum of 6 years or a maximum of 12 years old to attend Longo’s cooking camp.
Yes, we provide a range of cooking classes that cater to various age groups. Our offerings include Parent and Tot classes (ages 1-3), Parent and Child classes (ages 4-6), as well as Teen classes designed for youngsters aged 13 to 17 years - it’s an excellent opportunity to enhance culinary skills and enjoy the art of cooking at every life stage.
To ensure a consistent experience for all participants, we ask that no outside food or beverages be brought to cooking camp classes held in The Loft or within Longo’s seating areas. Should you desire additional refreshments, we ask that they be purchased from our store. We do, however, encourage the use of refillable water bottles. This policy ensures that everyone can enjoy a safe culinary experience while maintaining the high standards we set for our cooking camp environment.
Before dropping off your child at the class, you will be required to review and sign a Release of Liability and Waiver Form. The Loft Coordinator will provide you with a form at drop off, and it must completed before the child can enter the class. If you wish to fill out the form in advance, you can print a copy of the Release of Liability and Waiver Form and bring the completed form with you.
Flexibility is important to us! If you need to adjust your Loft cooking camp reservation, whether it’s changing the date, time, adding or removing participants, or considering a cancellation, our dedicated Guest Care team is here to assist you. Please don’t hesitate to reach out, either by email or phone, to make modifications to your reservation. Modifications can be made up to 48 hours before the camp is scheduled to begin.
We understand that plans can change. If you need to cancel your registration and online cooking camp or class purchase, you can click on "My Orders" at the top of the website and find your Loft Class order. Simply click "cancel" at the top of the order.
It’s important to note that we can offer refunds for cancellations made up to 48 hours before the class is scheduled. However, missed cooking camps and classes are not eligible for refunds.
For more information about Kid's Classes and Camps, see our Terms and Conditions.
Our In-store Cooking Classes for Kids are children drop off classes, designed for kids grades 1-6 as of Sept of the current year. If your child does not meet this age requirement (6 and above, or turning 6 and entering Grade 1 by September of the current year), the child should not be registered for classes. If, upon drop off, a registered child is confirmed to be below the age requirement, The Loft Coordinator has the right to refuse entry to the class.
No, our classes and camps are designed as drop-off programming. Our Loft rooms have a limited capacity, which we reserve for child attendees. Children attending the class will be supervised by one or more Longo’s Team Members.
At most Loft locations there is a seating area outside or near the Loft where you can wait for your child, or feel free to complete your grocery shopping while you wait!
About Virtual Cooking Classes
We use Zoom video conferencing to host Virtual Cooking Classes. To participate in a Virtual Class, you will need to download the (free) Zoom app on your laptop, tablet, phone, or personal device. Your device must have a camera, speaker, and microphone. You will need to sign in to Zoom using the same email you used when you booked the class. (This is the email address associated with your Longo's delivered by Grocery Gateway account.)
After booking your Virtual Class, you will receive an email with the recipes and Zoom link to the class. This email will arrive one day before the class is scheduled to take place.
After booking a Virtual Class, you will receive an email with the recipes and Zoom link to the class. This email will arrive one day before the class is scheduled to take place.
At least 1 day before the Virtual Class you’ve booked takes place, you will receive an email with the recipes and the Zoom link to the class. We use Zoom video conferencing to host Virtual Classes, so you will need to have Zoom downloaded on your device to participate.
When you book your class, your order confirmation email will include the shopping and equipment list, along with preparation notes for the class. You can choose to do your groceries in-store at your local Longo’s. Make sure you purchase or receive your groceries at least 1 day before your class as some minor prep for the class may be required.
The fee for a Virtual Class is for one device per household. It’s up to you how many people from your household join you during the class. If you would like another household to share in the cooking experience with you, they will need to book and pay for the class separately at www.longos.com/cooking-classes.
Our Virtual Classes for Kids (recommended for ages 6 and above) involve cooking with kitchen equipment, appliances, and tools. During the class, our menus may require that we melt, cook, bake, or chop ingredients, so supervision and assistance is required to prevent cuts, burns, or other injuries. Depending on the child’s age and cooking abilities, the child may also need help following the recipes, measuring out ingredients, and following the instructions provided by the instructor. It is up to the parent/caregiver to determine what the child can or cannot do independently and how much supervision and assistance will be required. The instructor will cover safety procedures at the beginning of each class and provide reminders as appropriate.
Please note, it is up to the parent/guardian booking the class and supervising the child to make any needed substitutions to the shopping list should the child have an allergy.
Our Virtual Classes for Teens (recommended for ages 13 and above) involve cooking with kitchen equipment, appliances, and tools. During the class, our menus may require that we melt, cook, bake, or chop ingredients, so supervision and assistance is required to prevent cuts, burns, or other injuries. Depending on the teen’s age and cooking abilities, the teen may also need help following the recipes, measuring out ingredients, and following the instructions provided by the instructor. It is up to the parent/caregiver to determine what the teen can or cannot do independently and how much supervision and assistance will be required. The instructor will cover safety procedures at the beginning of each class and provide reminders as appropriate.
Please note, it is up to the parent/guardian booking the class and supervising the teen to make any needed substitutions to the shopping list should the teen have an allergy.